When your pet is sick or injured, you don't want to have to worry about complicated filing procedures for your claim. Our goal is to make filing a claim easy.
We reimburse you, our customer, for the services covered by your pet health insurance. This means you can select the veterinarian, specialist or animal hospital of your choice (as long as they are licensed in the US, or Canada if you are visiting with your pet). There are no 'networks' to worry about.
You can file your claims by email, mail or fax with us. The advantage of email filing is that you will receive an automatic confirmation that we received your claim. Ask your veterinarian to complete and sign Section 2 of the claims form. You complete section 1 and send it to us.
We base our coverage on your veterinarian's recommendations. Payments are assessed on the reasonable and customary charges in your area for eligible tests/treatment provided. In addition, your plan's deductible and coinsurance will be applied.
Once we have received the information needed for your claim, we will send an Explanation of Benefits within 15 days. Our professionally qualified veterinary technicians and insurance adjusters process your claims quickly and efficiently. If any medical records are needed, they will try to contact your veterinarian (to keep you from being the 'middle man').
